FAQ
FAQ
We recommend checking out our YouTube channel for How To videos.
AVENT, Minbie, Chicco Duo, Kiinde (Must have their adapter kit), SpeCtra, Motif Luna, Richell, CHU CHU, Combi, HiTo, UPIS, DoubleHeart, Snow Bear, Nip, Bebe, Confort, Bobo, Yo Yo, Monkey, Piyopiyo, Us Baby, Tutu, YANXUA, and most wide neck bottles
Narrow Neck
Also works with Nanobebe Flexy Wide Neck bottles, Lansinoh
- Extra Wide Neck
- Adapters Also Available For:
- Tommee Tippee
- Wide Neck Dr. Brown
- Playtex Ventaire
- Nuk Simply Natural
The Baby's Brew works with some pre-made formula. See the full list of non-compatible formulas here
It all depends on the amount of liquid you are trying to heat, ambient temperature, and which temp setting you want.
Normally it takes anywhere from 3-7 mins
It depends on how frequently you use your warmer, the starting temperature and how much liquid you warm each time. A battery charge can last up to 8-10 hours
Shipping & Delivery
Standard delivery can take up to 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us with your order details and we will be happy to assist you.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
We offer free shipping from time to time. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
Returns & Refunds
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
Within 90 days from the date of purchase
Unopened, unmarked and unused in saleable condition
Gift cards
Discounted items (if applicable)
If the purchased product is faulty, reach out to us within 30 days of the delivered date.
We allow the exchange of purchased items if the item is faulty. Once the exchange request is approved, we will provide you with a return label. Our team will then test the unit to determine if the item is truly defective.
If the unit is defective: We will ship out the new product the next day.
If no issue is found: If no issues are found we do require a $5 re-shipping fee to ship the item back to you. We will send recordings and/or images of the tested item if there are no issues.
NOTE: We will not ship out the new items until we have tested the returned item.
NOTE: We do not offer warranty exchanges for purchases made outside of the United States.
Refund to the original payment method ( All returns will have a shipping & handling fee)
Refund to store credit (if applicable)
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. We do not refund original shipping costs.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express as well as pay over time with ShopPay